• Calloway Inn And Suites

    America’s Most Unique Hotel

Cafe Calloway

Finely crafted art café with hot coffee flavours to choose from.

Nightclub

Energetic evenings in a happening nightclub near the beach.

Meeting & Banquet

Business halls and special occasions find a place here.

Major Attractions

Everyday excursions to the beautiful landscapes and monuments around the place.

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Reservations

Make early reservations and receive a warm welcome on your arrival.

Enquiries

Connect with us for the fare and service charges to get the best offers.

Historic Plantations

Visit the national heritages on a guided tour and learn about the history of the natural habitats.

Customer’s Testimonials

Had a great and calming trip. It was a complete healing experience, and I would love to visit again.

Camila Chapman

I was surprised by the hospitality that I experienced in the place. Great service and great entertainment.

Edward Green

I spent a great vacation with my friends at Calloway. Our entire trip was planned under a budget and Calloway did not disappoint us.

Jimmie Robertson
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Riverboat Casinos

There is a lot more waiting for you at the seashores.

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Latest From Blog

6 Excellent Customer Services Tips to Delight Hotel Guests

Guests

No matter what niche you work on, customer satisfaction is the crucial element. If you have a happy customer, at the end everything you get is excellence. If you are looking for some best tips to enhance your customer services, then make sure you read this article till the end.

1. Induce the emotional triggers

In the hospitality industry, the very significant element that can fetch you a lot of trusts is the emotional trigger. Customers undergo services with lots of hopes, and if it is not fulfilled, then they fall under the unsatisfied customer list. It is imperative to make their trip memorable. When customers priority becomes yours, no doubt you will end up building a healthy relationship.

2. Maintain the consistency

Maintaining consistency is one of the very essential and beneficial factors. Customers always look for the brand and the specific services they took in their past. If any alteration to the services might create discomfort and ruin their expectation, which in turn affect your business. Make sure your priorities revolve around the same kind of services the customers provide.

3. Promise less and deliver more

People usually mistake this concept. Most of them do it another way round. They promise more and offer less. This is the critical element to destroy your customer satisfaction. Show them less, let the customers prepare for less with the brand expectation. When it is the showtime, surprise them with the perfections and more delight. This is one of the most useful tricks in the B to C business.

4.  Give a chance to your customer to say what they want

This is one my favourite tip. When you set an opportunity to the customers to tell what they are looking for, rather than giving them what you have is not exactly it has to be. To be outstanding in the hospitality industry, every essential thing you need to focus on is the customer requirement. It is also the most appreciated feature of the right service provider.

5. Make technology your friend

In the world full of technological advancement, the only thing that can simplify your concern is technology. Make full use of it. These days even the customers are revolving around the technology. They compare the quality of the services and then embrace it. Technology is generating smart customers, indeed.

6. Make sure you keep your promise

Making a promise is very lucid, but living up to it is the biggest challenge. Do not make imaginary or virtual promises. Keep the intensity of your obligation very light. When the vows are small and neat, keeping it up becomes very easy. In this case, even you will be satisfied, and the customers also become happy.  At the end of the day, all you need is a happy customer relationship

Room Amenities That Raise Customer Satisfaction

Amenities

The management from every hotel in town will have a clue or two about customer satisfaction and how to raise the bar. Whether they apply it or not depends upon their set of resources and skills. But there are a few steps that can guarantee you with customer satisfaction in a manner that would prompt them to return. By all means, every single hotel needs to know about the same, if they wish to have a bunch of customers. Hence, to make matters specific, here are some room amenities that are sure to raise the bar for customer satisfaction.

Soft and Comfortable Bathroom Towels

Certain management or staff might not pay much attention to this, and that is an error. In reality, providing soft and comfortable towels promotes them to have a bath and spend some time in your place. Letting them be comfortable and feel at home are two aspects that every hotel needs to achieve. By doing so, these individuals will always remember your place, thanks to the good time that they had. Hence, if you lack towels, then go ahead and buy the right ones.

Complimentary Stuff

It is quite hard to find an individual who may not like complimentary things. People from all backgrounds tend to appreciate such stuff, as it makes them feel happy. Cutting the factor of cost, if you’re product reeks of quality, then things will move in the right direction. Complimentary refreshments and other things are the right incentives required to keep your guests satisfied and occupied. Conducting a small evaluation test is also crucial to get better results.

Aspects for a Good Night’s Sleep

Imagine that you had the best sleep in the world and woke up the next day feeling fresh and energetic. Now that particular feeling is something that your guests need to experience. So going all out in providing them that specific mode of comfort can be one of the best services that you provide to your customers. Having a good night’s sleep is essential on so many levels and providing it as a service benefits you to a great extent. So, you need to check your pillows, bed sheets, and so on to ensure that everything is in place.

The Special Feature

Towards the end of your service, there needs to be something that could differentiate you from the rest of the market. This final gift needs to be based on your environment and the ambience that surrounds you. They need to be happy about receiving it and also hold it close as something that reminds them of the wonderful time that they had at your hotel. Hence, remember these points and make matters go to the right place.